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Fri, August 18, 2017
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Help: FAQ
 If you cannot find your answer from this FAQ page, please click here to let us know.

Registration:
Is it free to create an account?
Why should I sign up for an account?
How to sign up for an account?
How do I obtain my Account Activation ID?
How to activate my account?
Why did I get an error message when I click on the activation link?
Do I need a credit card in order to sign up?
I mistyped my email address. I couldn't receive the activation email. What should I do?
I found errors when accessing my account, what should I do?

For Searchers:
Is it free to search your database and contact posters?
Do I need to create an account in order to contact a poster?
How do I contact poster?

For Posters:
Is it free to post any ads?
Why should I post my ad on RoomYou.com?
Do I have to sign up for an account in order to post my ad?
How to post an ad with Quick Post?
Why can't I upload images?
Do I need to activate my ad if I have an account?
Can I add more than just one ad?
Can I modify my ad at anytime?
Can I cancel my ad at anytime?
How do I cancel my ad?
When will my ad expire?
Will my ad be deleted immediately afer I cancelled?
Since my listing has already been rented, what should I do if I do not wish to receive any
more emails about this ad?

Registration:
Is it free to create an account?
Yes, it is 100% free.

Why should I sign up for an account?
It is free. You can use all of our user-friendly and innovative tools.

How to sign up for an account?

    1. Go to the Registration page.
    2. Fill out the form and click on the Sign Up button.
    3. Our system will send you an email to verify your email address. Simply click on the link in the email
        or enter your email and Activation ID to the Activation Page then click on the Activate button.
    4. Now your account is activated and you are an official member of RoomYou.com. You can use all our
        tools and post any ad under your account.

How do I obtain my Account Activation ID?
After you submit your Sign Up form, our system will send an email with your Account Activation ID
    to your email address.

How to activate my account?
Please read the question above.

Why did I get an error message when I click on the activation link?
Please copy the entire link and paste it to your browser if it is broken into 2 lines or 3. Note that your
    Activation Code can be used for once only.

Do I need a credit card in order to sign up?
No, it is totally free to become a member.

I mistyped my email address. I couldn't receive the activation email. What should I do?
Login to your account with your wrong email and then correct it in My Profile.

I found errors when accessing my account, what should I do?
Please contact us with the error message. Thank you!


For Searchers:
Is it free to search your database and contact poster?
Yes, it is absolutely free.

Do I need to create an account in order to contact a poster?
No, you don't. But we recommend you to create an account for free.

How do I contact poster?
You can contact a poster by clicking the Contact Poster button on the top of each ad page.


For Posters:
Is it free to post any ads?
Yes, it is 100% free.

Why should I post my ad on RoomYou.com?
It is free. You can manage and track your ad(s) easily and find your target easier with our tools.

Do I have to sign up for an account in order to post my ad?
No, you can post your ad with our Quick Post if you don't wish to create an account.

How to post an ad with Quick Post?
1. Go to the Quick Post page (You can't see it if you are logged in).
    2. Select the type of housing you are going to post and click the GO button.
    3. Fill out the form and click on the Submit buttom.
    4. Our system will send you an email to confirm your email address.
        Simply click on the link in the email. (Copy the entire link and paste it to your browser
        if it is broken into 2 lines)
    5. Now your ad is posted and searchable. (You should see a message of "Your ad has been
        posted successfully." after you click on the link).

Why can't I upload images?
You must be registered in order to upload images for your ad.

Do I need to activate my ad if I have an account?
No. Posting Activation (or Confirmation) is for Quick Post only.

Can I add more than just one ad?
Yes. You may add an unlimited amount of ads at anytime.

Can I modify my ad at anytime?
Yes.

Can I cancel my ad at anytime?
Yes.

How do I cancel my ad?
If you posted your ad with Quick Post, then you need the confirmation mail we sent you when you
    submitted your ad. There is a link in the mail for modification/cancellation.

    If you posted your ad with normal post (member), then you just login to your account,
    go to My Ads, then cancel it.

When will my ad expire?
It will not expire until you cancel it.

Will my ad be deleted immediately afer I cancelled it?
No. Your ad will remain in our database for 90 days for your convenience to renew. But it
    is not searchable anymore.

Since my listing has already been rented, what should I do if I do not wish to receive any
    more emails about this ad?

Login to your account and cancel your ad. If you used Quick Post, then you need the link
    from the Posting Confirmation email we sent you to cancel your ad.
    Once it is cancelled, you will not receive any more mails regarding this ad in the future.


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